Purchase Terms

These Purchase Terms (“Terms”) are effective as of 11 December 2014. Please read these Terms carefully before purchasing any Merchandise from this website. By ordering any Merchandise from this website, you agree to be bound by these Terms. If you do not agree with any of these Terms, please do not purchase any Merchandise from this website.

Contracting Party

The site is operated by Galderma (S) Pte Ltd, located at 1 Kim Seng Promenade, #14-10, Great World City West Tower, Singapore, 237994. Company Registration No. 200106927M.

When do these Terms apply?

When you order anything from this website or any websites directly connected to this website, your agreement to the Terms during the order process constitutes your acceptance of the applicability of these Terms. It is only possible to deviate from these Terms if agreed in writing by Galderma (S) Pte Ltd in its sole discretion.

Offer and prices

The representations relating to the Merchandise or services on this website are without obligation and do not bind Galderma (S) Pte Ltd, its suppliers and affiliates (collectively, “Galderma (S) Pte Ltd”). Galderma (S) Pte Ltd are likewise not bound by manifest clerical errors and mistakes in promotional descriptions and other statements referred to on this website. Minor colour and other variations in products are possible as a result of different image acquisition, display technologies or other technical reasons. Galderma (S) Pte Ltd are not liable for these variations and deviations. The stated prices include Singapore Goods and Services Tax (GST). Prices are quoted in Singapore dollars. Galderma (S) Pte Ltd reserves the right to make price and product changes prior to an order placed by you is confirmed by both parties in order to allow you to decide whether you would wish to proceed with the purchase. Galderma (S) Pte Ltd reserves the right to change, limit or terminate any special offers or discounts at any time. Galderma (S) Pte Ltd may charge shipping costs but with your confirmation whether you would wish to proceed with the purchase. These costs will, if applicable, be charged separately and specified and added up with the total amount of the order.

How is a contract concluded with you?

You can only purchase from this website if you are a consumer, not a reseller. You have to be at least 18 years of age or older to buy products via this website. Orders you place through this website are only an invitation to you to conclude a sales contract. The sales contract is only concluded upon the confirmation by Galderma (S) Pte Ltd e-mail to you. Until you receive this confirmation, you can still cancel the order. You warrant that the information you provide to Galderma (S) Pte Ltd in the request or order is accurate and complete. Galderma (S) Pte Ltd is never obliged to accept an order. Galderma (S) Pte Ltd is entitled at all times to verify an order in advance or to refuse an order without providing reasons. If Galderma (S) Pte Ltd does not confirm your order within 3 business days, it is deemed to have been refused.


Galderma (S) Pte Ltd will deliver to the address indicated by you only within Singapore. Galderma (S) Pte Ltd can only deliver to a delivery address which is a home or office address. Deliveries will be done on business days, not being a weekend or a public holiday, in Singapore.

Options in case of delivery problems

If Galderma (S) Pte Ltd discovers prior to entering into the sales contract that it can no longer deliver the ordered Merchandise, Galderma (S) Pte Ltd may offer you an equivalent product in terms of quality, price and function. You are not obliged to accept the replacement product. You may cancel your purchase upon notifying Galderma (S) Pte Ltd. If Galderma (S) Pte Ltd discovers after entering into the sales contract that Galderma (S) Pte Ltd can no longer deliver the ordered products, Galderma (S) Pte Ltd will be entitled to terminate the sales contract. Galderma (S) Pte Ltd will inform you immediately and reimburse any payments made.

Methods of payment

Please check this website for information on available payment methods. Galderma (S) Pte Ltd accepts payments via credit cards and will use PayPal Inc. (www.paypal.com.sg) which acts as an independent third payment service processor. Galderma (S) Pte Ltd shall not be liable for any breach, act or omission of PayPal Inc. and its service provider(s). Galderma (S) Pte Ltd reserves the right to cancel orders or terminate the sales contract if fraud or other criminal activity is detected.

Use and storage of Merchandise

Galderma (S) Pte Ltd draws your attention to the conditions of use instructions printed on the labels of the Merchandise. Galderma (S) Pte Ltd is not liable for any damage resulting from the incorrect use, storage or handling of Merchandise, including such other use, storage or handling that is contrary to the instructions.

Exchange Terms

Your statutory or contractual rights remain, including under any applicable consumer protection laws in Singapore.

Returns & Refunds for Damaged and Defective Merchandise

Quality is paramount and returned Merchandise on the basis that it is damaged or defective will be inspected. If there is any damage to the Merchandise as a result of a manufacturing defect or deviation from factory specifications, we shall exchange the damaged or defective Merchandise with a new Merchandise or provide you with a full refund. If the defect in the Merchandise was caused by factors other than manufacturing defects within our control (e.g., during the course of delivery), we will not provide you with a refund but we will exchange the defective Merchandise with a new Merchandise. There shall not be any exchange or refunds for Merchandise:

  • Obtained from a source other than http://shop.cetaphil.com.sg
  • Damaged by abuse or negligence, exposure to chemicals, caustic substances, open flame, high heat, sharp object, usage not within manufacturer’s or supplier’s guidelines
  • Damaged by misuse or activities other than the intended purpose

Applicable law

These Terms are governed by the laws of Singapore, and you irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Singapore. What can you do if you are not satisfied? You may send written complaints concerning the conclusion of the sales contract or its performance to the following address:

Galderma (S) Pte Ltd 1 Kim Seng Promenade, #14-10, Great World City West Tower, Singapore 237994
Company Registration No.: 200106927M
Email: Cetaphil.SG@galderma.com
Tel: +65 6838 9336 (9:30am to 12:30pm & 2pm to 5pm)